Privacy Policy

Effective from:

At SamLara India ("we", "us", "our"), we are committed to protecting your privacy in compliance with the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023. This policy explains how we collect, use and protect your personal data when you use our website www.samlara.in.

संक्षेप में: हम केवल आवश्यक जानकारी एकत्र करते हैं, आपके डेटा को सुरक्षित रखते हैं, और कभी भी आपकी सहमति के बिना तीसरे पक्ष को नहीं बेचते हैं।

1. Information We Collect

We may collect the following types of personal data:

A. Information You Provide

  • Contact details (name, email, mobile number)
  • Shipping address (including PIN code)
  • Payment information (processed securely via Razorpay/UPI)
  • Size preferences and purchase history

B. Automatic Collection

  • Device information (IP address, browser type)
  • Cookies and usage data (via Google Analytics)
  • Location data (approximate, based on IP)

2. How We Use Your Data

We use your personal data for lawful purposes including:

  • Processing orders and delivering products
  • Sending order updates via SMS/WhatsApp/Email
  • Preventing fraud and ensuring security
  • Improving our products and services
  • Complying with Indian tax laws (GST invoices)

Note: We never sell your data to third parties. Limited sharing occurs only with essential service providers (delivery partners, payment gateways) under strict contracts.

3. Data Sharing & Disclosure

We may share your information with:

Third Party Purpose Data Shared
Delivery Partners (Delhivery, DTDC etc.) Order fulfillment Name, Address, Mobile
Payment Gateways (Razorpay, PayU) Payment Processing Order Amount, Contact Info
GST Compliance Services Tax Invoices Billing Details, Order Value

4. Your Rights Under DPDP Act 2023

As an Indian user, you have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate/incomplete information
  • Deletion: Request erasure of your data (subject to legal requirements)
  • Grievance Redressal: Lodge complaints with our Data Protection Officer

How to Exercise Rights: Email privacy@samlara.in with subject "Data Request" and your registered mobile number for verification.

5. Data Security Measures

We implement robust security practices:

  • ISO 27001 certified servers located in Mumbai
  • PCI-DSS compliant payment processing
  • Regular security audits and vulnerability testing
  • Employee training on data protection

6. Cookies Policy

We use these cookie types:

  • Essential: Session management, cart functionality
  • Analytics: Google Analytics (anonymized data)
  • Preference: Language/currency settings

Manage cookies via browser settings or our cookie consent banner.

7. Policy Updates

We may update this policy periodically. Significant changes will be notified via:

  • Website banner notice for 30 days
  • Registered email/SMS to users

8. Contact Us

For any privacy-related concerns:

Data Protection Officer:
SamLara India Pvt. Ltd.
Ramdarbar
Chandigarh - 160002, India
Email: shopping@samlara.in
Phone: +91 9115717107 (9AM-10PM IST)

Grievances will be resolved within 15 days as per DPDP Act requirements.